Privacy Policy
Last updated: December 2024
Introduction
solucan ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.
Information We Collect
Information You Provide
We collect information you voluntarily provide when you:
- Fill out our contact form (name, email, message)
- Book a consultation call
- Subscribe to our newsletter
- Engage with us via email or other communication channels
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and general location (country/city level)
- Browser type and version
- Pages visited and time spent on pages
- Referring website
- Device information
How We Use Your Information
We use the collected information to:
- Respond to your inquiries and provide requested services
- Improve our website and services
- Send you relevant communications (with your consent)
- Analyze website usage patterns
- Comply with legal obligations
Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service providers who assist in operating our website (hosting, analytics)
- Professional advisors (lawyers, accountants) as needed
- Law enforcement when required by law
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:
- Encryption of data in transit (HTTPS)
- Secure storage of any data we retain
- Limited access to personal information
- Regular security reviews
Your Rights Under PIPEDA
As a Canadian resident, you have the right to:
- Access your personal information we hold
- Request correction of inaccurate information
- Withdraw consent for data processing
- Request deletion of your personal information
- Lodge a complaint with the Privacy Commissioner of Canada
Cookies
Our website uses minimal cookies necessary for functionality. We do not use tracking cookies or third-party advertising cookies. Any analytics we use are privacy-focused and do not create individual user profiles.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Contact form submissions are retained for up to 2 years unless you request earlier deletion.
Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on this page with an updated effective date.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Email: hello@solucan.co
Location: Vancouver, BC, Canada